Buying a new Tiffin-update
A couple months ago I posted requesting input regarding buying a new Tiffin 34TGA. I received a lot of feedback and some excellent advice. I had found it hard to believe that you could buy exactly wh...
Forum Discussion
PawPaw_n_Gram wrote:xray97 wrote:
I don't understand why it would be to a dealers advantage not to deal with warranty work. You mean they aren't compensated for warranty work? I didn't buy the coach from my local Ford dealer but they're happy to do the Ford warranty work.
Your local Ford dealer has many times the volume of warranty repairs of your local RV dealer. And Ford has a financial stake in keeping your local Ford dealer in business. That includes prompt payment for warranty work.
Many RV warranty repairs are not paid for by the coach manufacturer. If your chassis has problems, your local RV dealer has to coordinate between the chassis supplier and the RV builder. If the furnace has problems - the RV dealer has to contact the furnace manufacturer - not the RV builder. If the air conditioner, fridge, etc - has problems - those individual suppliers have to authorize warranty repair.
And while the RV dealer might sell Tiffin coaches - he might not be an authorized service rep for the furnace in the coach.
When you buy a Ford - Ford warranties the entire vehicle.
When you buy an RV - it is more like buying a house. The manufacturer warranties their work - but all the 'appliances' are warrantied by the individual manufacturers.
That leaves the RV dealer with the problem of arranging permission for warranty work from each manufacturer - and frankly, almost none of the companies in the RV business pay quickly.
NOT TRUE at all for Tiffin dealers. Tiffin warranties the complete house minus the chassis and drivetrain. The dealer fixes all items and Tiffin pays the dealer and TIFFIN gets their money back from the various appliance makers or suppliers. Now, for a LOT of RV OEM's, they do require the dealer to go to the Appliance/supplier direct, but most of the major RV motorhome makers, there is a 1 stop for the dealer. THAT is a question buyers should ask of any dealer for the specific Brand they are buying. IF the OEM is a 1 stop for warranty, you will get quicker repairs. If the OEM requires the dealer to go thru various appliance/suppliers, that can slow the repair time. Doug (Tiffin dealer tech for 34 years)
