Buying a new Tiffin-update

ClouderMom wrote:
We purchased a Tiffin Open Road 35' in 2011. We did a lot of research before buying, and it came down to their reputation for standing behind their product that tipped the decision in their favor. Until around 6 months ago we would have advised the same to anyone in the market for a coach. Then, while on a trip to Alaska, through Canada, we had to have our front leaf springs replaced. The right one had collapsed, actually causing a few of the chassis mounts to come loose. The people who replaced them showed us the wear marks indicating that the left one was about to give way as well. Workhorse would have been responsible for the springs. As they are already on the chassis when it's sent to Tiffin we knew they had not caused this problem. The actual problem was that the plates on which the leveling jacks are mounted were welded in the wrong place, causing the plate to hit the spring each time we went over a bump. We have pictures and statements from two repair shops to verify. We submitted a claim to Tiffin with no doubt that it would be swiftly resolved. After speaking with Bob Tiffin, who assured us that he had recommended we be paid, we next spoke with Ken Neal. He had to do his due diligence before the claim would be finalized and would get back with us. We have been calling weekly since September. Seems there was always a reason our claim had not been fully processed. Now, Mr Neal is no longer returning our calls. Very frustrating and not the sort of treatment we expected from Tiffin. I assure you that all of our exchanges have been calm and professional. We just don't know what to do next. Does anyone have a suggestion?

Who is Ken Neal? Is he with Tiffin? Was this a out of warranty repair, but since Tiffin caused the problem, Tiffin is paying the bill? Did YOU pay the bill and Tiffin is supposed to reimburse you? Doug

Just talked to Bob Tiffin. he says for you to call HIM and he will find out what happened. Ken Neal is his employee and works in the chassis/Workhorse dept of Tiffin. Have your VIN number when you call him. Doug