I hate to admit it..but yes it was the trip home(2hours) and we of course were excited and I got up in the capover to adjust blinds. When we were looking at it, I had asked for a ladder and was told a ladder was not necessary in this model :( Hubby had leaned up and pushed on the walls...but what we found was under the mattress. I called immediately to both dealer and salesman..they had closed...texted salesman, he was polite and said for us to follow up on Monday am. I have no idea what to expect on Monday. We have had TT but not class c before. Any other suggestions will be appreciated.