Well we thank everyone for the good advice. It seems we've learned not to trust anyone...it's advertised as excellent condition inside and outside. ..and not being a spring chicken I didn't completely climb up there and try to move the mattress while laying on it..I like to think positive about folks. Trusting has proven to be very costly this time. We are headed back to dealer and be there in the AM when they open. I'll post our results good or bad.