Dealer refusing to do Warranty work?
After owning my new Winnebago Era 70A for a few weeks, I decided to take it to a local Winnebago dealer to have some warranty work done. Nothing major, really, some adjustments/repairs, and a couple o...
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Having sat in the service managers chair in an RV dealer I'll give you an idea what could or might have happened. Any warranty work must be authorized by the manufacturer, the dealer has no say in it. If the manufacturer considers the items to be "adjustments" (and yes that is the word used) the dealer is expected to cover that on their own dime. Really its part of the PDI expense of the dealer. If you bring the unit to a dealer where you did not buy it, any tech time (read money) that that dealer puts into it is plain and simply lost revenue, eg direct bleeding of cash...eg burning money...whatever you want to call it. You have a couple of options which I had reasonable success with if indeed this is what happened.
1. Ask the service manager if it was not authorized by Winnebago. If that is the case, contact Winnebago and ask them if they would consider compensating the dealer for his time as your dealer is a long ways away.
2. Call your dealer and ask them if they would consider compensating the dealer where you are for their time. This happens frequently.
3. Take it back to your dealer.
Hope this helps. My experience has been that usually there is a way to make it work as long as it doesn't come out of the pocket of the non selling dealer. If its straight out warranty stuff they won't do it is probably because they are busy and they make more money on retail than on warranty for a unit they didn't sell.
Either way, I wish you good luck and happy trails.
1. Ask the service manager if it was not authorized by Winnebago. If that is the case, contact Winnebago and ask them if they would consider compensating the dealer for his time as your dealer is a long ways away.
2. Call your dealer and ask them if they would consider compensating the dealer where you are for their time. This happens frequently.
3. Take it back to your dealer.
Hope this helps. My experience has been that usually there is a way to make it work as long as it doesn't come out of the pocket of the non selling dealer. If its straight out warranty stuff they won't do it is probably because they are busy and they make more money on retail than on warranty for a unit they didn't sell.
Either way, I wish you good luck and happy trails.
