Dealer refusing to do Warranty work?

tplife wrote:
Spadoctor, The Magnusun-Moss Warranty Act of 1975 covers warranties for RVs no differently than autos, washing machines or pencil boxes! The factory gets to choose who is an "authorized" repair facility and they reimburse the facility for the cost of "authorized" repairs per the written warranty. The customer may need to work together with the manufacturer and the facility to ensure they are both providing good-faith service in following the warranty provisions. I believe personally they get away with so many shenanigans because people don't read the warranties and hold the manufacturer and repair facility accountable to their obligations under the warranty (they fold under lies and pressure).

I totally agree.

It all boils down to a dealer reacting (poorly) to a warranty policy set (poorly) by the manufacturer. All of this could be fixed in a very short time if the manufacturer said that all authorized dealers do any and all authorized warranty work, and get paid a fair rate for the work. The dealers would quickly realize that the sales and warranty work are separate, but could still offer "perks" and such for customers over walk ins, but not on warranty. I find it interesting that a lot of dealers seem to think that because the next closest dealer is many miles away, they are justified in charging higher prices (captive customers), and then get all huffy if the customers are willing to the more competitive dealers.

Will it change? Probably not. There is a reason RV salesman have a bad reputation in most places, and it goes all the way to the top of supply chain. As Spadoctor said, an uninformed and meek public allows them to do it, so they will continue to do it.