Dealer wrecked my motorhome

It is just business as usual for most dealerships. I had similar issue and of course I was out the additional time it took to repair. Just got an "Oh well" from the service mgr. Just acted as if it was no big deal.

rockhillmanor wrote:

C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

I'd have been even more p'd that they didn't "CALL" me WHEN it happened.

X2

When I ran the body shop for a large Ford dealer in the course of the year I would get maybe 2-3 vehicles in from the service department that a tech had accidentally damaged. At first the service mgr would say hurry up and fix this before the customer finds out. Nope, call the owner show him what happened and then I will talk with them and explain how and what we are going to fix. I was not going to become part of the hide it game. After a few arguments with the service mgr he got the owners involved and we would get a signed repair order showing exactly what we are going to do and what we are not going to do. Never had a problem with the car owners once they got the whole story. Things happen in service departments with all the movement of vehicles, nobody wants to damage a persons car/truck or in your case motorhome. It is how it is handled after the fact that shows how well run a place actually is.

rockhillmanor wrote:

C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

I'd have been even more p'd that they didn't "CALL" me WHEN it happened.

EXACTLY! Yes, stuff happens, but they REALLY needed to let you know the second it happened. I'd be as ticked about them not telling you upfront as I would be the damage itself.

Thanks for the comments.

I'm going to keep a close eye on the time table for the repairs so they don't make me last in line.

I also realize that things/accidents happen. I had my truck wrecked at a dodge dealer when I took it in for an oil change. Service writer says that's a nice looking pickup as his porter hit a bollard in the service department right in front of us. Ripped the right bedside off! I said well it was nice looking and when your done fixing it I'm sure it will be again! ??

Whatever the outcome, please report it for others evaluation on RVServiceReviews.com

Bruce Brown wrote:

rockhillmanor wrote:

C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

I'd have been even more p'd that they didn't "CALL" me WHEN it happened.

EXACTLY! Yes, stuff happens, but they REALLY needed to let you know the second it happened. I'd be as ticked about them not telling you upfront as I would be the damage itself.

I agree. But that asks the question "how long before the OP drove by the lot did the damage occur?" Did it occur 5, 15, or 60 minutes prior? Or did it occur 2 days prior?

If within a couple hours, I personally would be willing to give the benefit of the doubt that the dealership wanted to check it out and detail the damage before calling the OP (I'd rather get a call "we damaged your vehicle, here is what is damaged, this is what we're doing to fix it" instead of "we damaged the vehicle, we don't know how bad").

If over a day, I'd personally be more likely to be p'd about it (barring any legitimate reason for the delay - it happened at closing and they couldn't examine it until the following day, they needed the lift to do the inspection and another vehicle was on it with the axle removed, etc.).

Go back and take digital pics of ALL of the damage...

^^^ That's reasonable.

Updates:
They said it happened an hour before I got there so I would give them the benefit of the doubt on that. It was a Monday.

The service manager called me at 6:30 tonight and said they would have all the parts next week and be 10 day to get the repairs done.

So far so good.