Dealer

Micbob4 wrote:

wnytaxman wrote:
RVOne with dealerships in Albany, Buffalo, and Tampa all sell Newmar.

Thanks! Have you had any personal dealings with them? Seen lots of bad reviews for service. I have received a good deal from them just concerned with their taking care of issues after sale.

Every person I have known both online and personally who purchased from RVone, RV direct, or whatever other names they use online of which are more than one, had a terrible experience afterwards with service. The common denominator is low price and owned by the Strollo family. All of those types of dealers RV one, RV Wholesalers,RV nation are where to go if your only concern is price. They are not wholesale but simply dealers who sell using a high volume sales model. Caveat Emptor.

I have attempted to purchase and have negotiated with RVone and the others I mentioned and have always been able to find better pricing in their local markets from smaller or mom and pop dealers. It just takes more work.

Ralph Cramden wrote:

Micbob4 wrote:

wnytaxman wrote:
RVOne with dealerships in Albany, Buffalo, and Tampa all sell Newmar.

Thanks! Have you had any personal dealings with them? Seen lots of bad reviews for service. I have received a good deal from them just concerned with their taking care of issues after sale.

Every person I have known both online and personally who purchased from RVone, RV direct, or whatever other names they use online of which are more than one, had a terrible experience afterwards with service. The common denominator is low price and owned by the Strollo family. All of those types of dealers RV one, RV Wholesalers,RV nation are where to go if your only concern is price. They are not wholesale but simply dealers who sell using a high volume sales model. Caveat Emptor.

I have attempted to purchase and have negotiated with RVone and the others I mentioned and have always been able to find better pricing in their local markets from smaller or mom and pop dealers. It just takes more work.

Thank you so much! Extremely helpful. Their deal is really good, but I'm talking with local to see if they can come close.

I used the quote I got from RVOne to negotiate with my local dealer. They couldn't match their price, but did come down 10K!!

I asked RVOne the simplest of questions. "If we do purchase from your facility, what do we do for service? We are in Maryland, so it's a bit of a hike for maintenance to go back to Albany."

Their answer:
"As far as service, any lite truck ford dealership can service that chassis and do warranty work, or perhaps you have a mechanic that you already use, any reputable RV dealership can service the coach."

I translate that into: I want this sale, and I don't care what you do after the purchase."

They would not get our business with that answer.

I thought they might have an agreement with some RV shops around the country. "look for the MasterRV seal. The sign of repair....blah blah"

Monkeyman_and_Lady wrote:
I used the quote I got from RVOne to negotiate with my local dealer. They couldn't match their price, but did come down 10K!!

I asked RVOne the simplest of questions. "If we do purchase from your facility, what do we do for service? We are in Maryland, so it's a bit of a hike for maintenance to go back to Albany."

Their answer:
"As far as service, any lite truck ford dealership can service that chassis and do warranty work, or perhaps you have a mechanic that you already use, any reputable RV dealership can service the coach."

I translate that into: I want this sale, and I don't care what you do after the purchase."

They would not get our business with that answer.

I thought they might have an agreement with some RV shops around the country. "look for the MasterRV seal. The sign of repair....blah blah"

Exactly, tough part no local dealer has this model and was told not able to order 2018s any longer. Frustrating. LOL

NIRVC out of Lawrenceville Ga if you are looking for Newmar DP or gas...If you are looking for Newmar Gas...Chesapeake RV Solutions out of Chesapeake Va..

Thanks, contacted Chesapeake and they said they are no longer a Newmar dealer. I'm now talking with Dylan RV in Jersey.

Dylan RV?? Not so sure about that one either. Friends bought a new one from them. They seem ok on sales. Problem seems to be that their sales department has been expanding and exploding. The real issue is that their service department has fallen way, way, way behind in being able to service all those units that sales is selling.

Catch 22 there.

It is really a shame what Camping World has done to Tom Johnson Camping Centers. We have bought three American Coach units there in less than 10 years. Service has gone from top notch two years ago to they don't even want to schedule a service appointment or even return phone calls for service requests.

Seems some of the best sales have still been in Florida at LazyDays. It is just so far from home. . . . . . . . .

sprintmod1 wrote:
Dylan RV?? Not so sure about that one either. Friends bought a new one from them. They seem ok on sales. Problem seems to be that their sales department has been expanding and exploding. The real issue is that their service department has fallen way, way, way behind in being able to service all those units that sales is selling.

Catch 22 there.

It is really a shame what Camping World has done to Tom Johnson Camping Centers. We have bought three American Coach units there in less than 10 years. Service has gone from top notch two years ago to they don't even want to schedule a service appointment or even return phone calls for service requests.

Seems some of the best sales have still been in Florida at LazyDays. It is just so far from home. . . . . . . . .

Excellent point. I'm now struggling on whether to purchase from dealer that has offered great deal but service is poor or good dealer but pay $5000 more? I contacted Newmar rep directly with my concern on service from dealer. He assured me that any issues I had would be taken care of. Gave me his direct number as well as companies service specialist. Would you go with great deal or pay extra for possible great service. Im not swimming in money so $5000 is a lot to me. Tough decision

Micbob4 wrote:
Would you go with great deal or pay extra for possible great service. Im not swimming in money so $5000 is a lot to me. Tough decision

$5000 over 10 years is only $500 a year.

Micbob4 wrote:

sprintmod1 wrote:
Dylan RV?? Not so sure about that one either. Friends bought a new one from them. They seem ok on sales. Problem seems to be that their sales department has been expanding and exploding. The real issue is that their service department has fallen way, way, way behind in being able to service all those units that sales is selling.

Catch 22 there.

It is really a shame what Camping World has done to Tom Johnson Camping Centers. We have bought three American Coach units there in less than 10 years. Service has gone from top notch two years ago to they don't even want to schedule a service appointment or even return phone calls for service requests.

Seems some of the best sales have still been in Florida at LazyDays. It is just so far from home. . . . . . . . .

Excellent point. I'm now struggling on whether to purchase from dealer that has offered great deal but service is poor or good dealer but pay $5000 more? I contacted Newmar rep directly with my concern on service from dealer. He assured me that any issues I had would be taken care of. Gave me his direct number as well as companies service specialist. Would you go with great deal or pay extra for possible great service. Im not swimming in money so $5000 is a lot to me. Tough decision

As a 3X Newmar owner, based on our experience, I'd be willing to take our chances and go with the lower price. I can literally count on one hand the number of issues we've had since 1999 when the first one came home.
As far as anything covered within the warranty period, our current one needed an air conditioner changed.

With that said, we've also had excellent dealers so maybe a proper PDI caught and/or headed off any issues before we ever took delivery. There was never any delays in picking them up so obviously nothing big was ever found.

Unfortunately neither dealer still sells Class As of any type. The better business model for the smaller Mom & Pop dealers is selling travel trailers.