Forum Discussion

Rokslinger's avatar
Rokslinger
Explorer
Jun 04, 2016

Ford Warranty

We recently sold our Raptor 5th Wheel and F350 truck and are replacing it with a new Class C which will be delivered later this month. It will be a Forest River Forester on a Ford E450 Chassis. We have gotten conflicting information at our dealership and rep about the warranty that comes with a new Ford Class C.
One party there tells us that there is a 3 yr bumper to bumper on Ford installed items plus a 5 year/60K warranty on the drivetrain which includes only the transmission, driveshaft and axles and not the engine.
Another party there tells us there is a 3 yr bumper to bumper and 5 yr 60K powertrain warranty, which includes engine, transmission, drive shaft and axles. This seems correct, but for some reason, I cannot find any verifying information. Does anyone have any suggestions or insight?
Obviously, this is not inspiring my confidence in my dealership.
Class C
  • leeper's avatar
    leeper
    Explorer
    Jun 06, 2016
    Only FORD dealers that work on trucks will service them. Most dealers in farming areas work on large Ford vehicles.
  • wbwood's avatar
    wbwood
    Explorer
    Jun 06, 2016
    Rokslinger wrote:
    Ford is reluctant to commit a comprehensive answer without a specific VIN which I don't yet have.


    If you have a specific Class C picked out, use that VIN number. Often, dealers will have it posted on their website. Or you can go and get it.
  • wbwood's avatar
    wbwood
    Explorer
    Jun 06, 2016
    gwwing2 wrote:
    The next question about the warranty is finding out where you can find a ford dealer that will take an rv for service. We had a valve cover that was over torqued during assembly which cracked and started dumping oil. Fortunately we were at Hendersons in Grants Pass OR. They were able to fix it after a call around to ford dealers within 100 mile towing range declined to fix it. Our local Nevada dealer service manager also declined to service the rv for another item and suggested we find a local independent shop that caters to rvs. It took us about 6 weeks to finally get ford to cover the warranty expense after more than a few emails and phone calls.


    If it's under warranty, Ford will direct you to where you can take it. Otherwise, you will have to find a Ford dealership that has the means to work on it.. i.e. a lift big enough....or you find another place that can work on it..My local Ford dealership can do an oil change, but they couldn't do a NC safety inspection. I found a local Tire and Auto place that has an RV lift. They did my oil change (E450 - V10) and safety inspection. Took my car to them afterwards for an oil change. They are now my go to place to take all my vehicles for service...
  • Cloud_9's avatar
    Cloud_9
    Explorer
    Jun 06, 2016
    Well, the biggest problem I have had, with both ford and chevy class c chassis, is finding a dealer to take them to when a warrantee repair was needed.Best bet is to visit the service department before you need service . Look around, do you see box trucks, school busses, meduum duty trucks being worked on? Then approach the service manager, not the service writer, and ask about servicing your class c, never say motorhome. Tell em they will only be working on the cut away van chassis. If the repair is not under your factory warrantee, you have many options, lots of independent garages happy to do the work.

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