The thing that no one realizes until they buy ANY motor home
is the fact that it is made up of a number of off the shelf products
that are put together by a RV manufacturer and sold by an independent
contractor - the dealer. It is not even close to the experience of buying
an auto or truck and having all service done by the dealer.
Almost none of the RV sales center sell one product exclusively or are owned by the manufacturer. There are few exceptions. Even the manufacturer of the motor home, regardless of size only assembles what others have made on a chassis that they buy from someone else. The walls and coach may be made in-house, everything else comes from other venders.
None that I know of or have heard of have "factory trained technicians"
for the chassis they (the manufacturer) bought.
If their RV is on an Ford E450 chassis, like mine, NO RV facility can do Ford warranty work, that I have ever heard of. They need a Ford dealer. Same with Chevy, Cummings, Fright liner, etc.
Other than the Ford Owners Manual, that is in the glove box, the RV dealer knows nothing about the chassis. Their mission is to sell the assembled product and give general repair/replacement assistance to the individual components.
The chassis even carries a separate warranty, in this case by Ford.
When we bought ours they supplied the Ford Dealer check sheet where everything
was checked. They did nothing in house with a chassis.
The one stop auto buying and service is totally different from the RV buying and service experience.
Unfortunately their advice to see the Ford Dealer was correct.
Sounds there was a mix-up in the keys issued. The dealer get keys
from the Chassis manufacturer when the chassis is delivered.
