Forum Discussion
OFDPOS
May 09, 2015Explorer
Well not getting that all fussy good feeling from my purchase from SDTruckSprings that was highly recommended here.
I placed my order last Friday on their site, called customer service on Tuesday asking for a confirmation/tracking # , long hold and said they sent an email with the info.
Said ok thanks , took them for their word ,then got side tracked and finally looked for the email and found it Wednesday night.
Just the order confirmation # NO tracking #.
So another call to them yesterday , and while on hold waiting got to hear the sales pitch saying "you'll have your order on your doorstep within 3-4 business days"..
Finally talked with a CS his answer was Hellwig bends them per order and they get it within 2-3 business days and then they ship it to the customer with an auto email with Tracking # . I asked him about their sales pitch on the phone recording about having the order at my doorstep in the 3-4 business days , he didn't have an answer for that only that I would for sure get a email today with a tracking # .
Well here it is Friday night 8:45 PM and no email, with a phone call to them only gets a voice mail because they are closed..
So we'll see what happens Monday when I call them back ...
I placed my order last Friday on their site, called customer service on Tuesday asking for a confirmation/tracking # , long hold and said they sent an email with the info.
Said ok thanks , took them for their word ,then got side tracked and finally looked for the email and found it Wednesday night.
Just the order confirmation # NO tracking #.
So another call to them yesterday , and while on hold waiting got to hear the sales pitch saying "you'll have your order on your doorstep within 3-4 business days"..
Finally talked with a CS his answer was Hellwig bends them per order and they get it within 2-3 business days and then they ship it to the customer with an auto email with Tracking # . I asked him about their sales pitch on the phone recording about having the order at my doorstep in the 3-4 business days , he didn't have an answer for that only that I would for sure get a email today with a tracking # .
Well here it is Friday night 8:45 PM and no email, with a phone call to them only gets a voice mail because they are closed..
So we'll see what happens Monday when I call them back ...
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