HWH customer service phone number is a joke
I just made the trip to Moscow, Iowa two weeks ago and got my failing Atwood levelers replaced by HWH hydraulic system.
After the demo given me by the installing technician I asked if it was possible to readjust the home level position if it should be needed later. He said that it was covered in the instruction manual they gave me.
As it turned out I wanted to make a small adjustment to the home position because our bathroom door was not plumb and I preferred to readjust it, based on the vertical position of the door. I looked through the book over and over but could find no answer. I thought, no problem, I'll just call the customer support number they gave me and get a quick answer. The lady who answered said they would need to call me back. She didn't ask me what the problem was. I asked if she knew about how long it would be, so I would know whether to hang around my rv storage lot and wait or come back later. She said they would put me on the list and it would be about two weeks.
The last thing I was told after my customer instruction session was that I could always get help Mon/Fri via the customer service number they provided. I joked that if I needed them it would definitely not be Mon/Fri.
Little did I know that the customer service number was a joke, period.
After the demo given me by the installing technician I asked if it was possible to readjust the home level position if it should be needed later. He said that it was covered in the instruction manual they gave me.
As it turned out I wanted to make a small adjustment to the home position because our bathroom door was not plumb and I preferred to readjust it, based on the vertical position of the door. I looked through the book over and over but could find no answer. I thought, no problem, I'll just call the customer support number they gave me and get a quick answer. The lady who answered said they would need to call me back. She didn't ask me what the problem was. I asked if she knew about how long it would be, so I would know whether to hang around my rv storage lot and wait or come back later. She said they would put me on the list and it would be about two weeks.
The last thing I was told after my customer instruction session was that I could always get help Mon/Fri via the customer service number they provided. I joked that if I needed them it would definitely not be Mon/Fri.
Little did I know that the customer service number was a joke, period.
