This is my 2nd Norcold 1200 series frig and my ice cream still will not get rock hard. Freezer is @ -1 and I have tried both both sides. Am I the only one out there that has this problem? TOM
We had the same issue. We moved some stuff around, and put the little blue fan in the freezer. That certainly helped. If we add anything to the freezer, we do not add the same side as the ice cream. When we add, we move the fan over to help circulate the air.