Forum Discussion
wa0mqe
May 24, 2007Explorer
An update from Michelin regarding my tire cracking issue. I received the following email response from Michelin yesterday:
QUOTE:
Thank you for your email. We appreciate the opportunity to serve you. I am very sorry to learn that you are experiencing sidewall cracking on your RV tires. The warranty on Michelin's RV tires is a five-year workmanship and materials warranty which DOES NOT
include cracking from age of the tire, weather checking and/or ozone cracking. I would still like the opportunity to assist you
with the replacement costs of the tires. If the tires are holding air at the present time, I would like to ask that you please
visit Tire Centers, Inc. (TCI) for a tire inspection. The dealer will need to phone us while you are there to report their results
and at that time, I will be better able to evaluate and offer any assistance. UNQUOTE:
I haven't contacted them back yet, but can't help but wonder what's the point of taking the moho to the dealer to inspect the tires when they already admit they are not going to do anything about them. I also can't believe they'd think I would replace the tires on my dime, when that dime might amount to $2,000 for six new tires that even though brand new might not last for another 3 years.
I guess I'll be looking at Goodyears, because as the Goodyear web page "dkingdoe" references, QUOTE: Goodyear's warranty for weather cracking is four years from purchase date (or four years from manufacture date if proof of purchase is not available). UNQUOTE:
QUOTE:
Thank you for your email. We appreciate the opportunity to serve you. I am very sorry to learn that you are experiencing sidewall cracking on your RV tires. The warranty on Michelin's RV tires is a five-year workmanship and materials warranty which DOES NOT
include cracking from age of the tire, weather checking and/or ozone cracking. I would still like the opportunity to assist you
with the replacement costs of the tires. If the tires are holding air at the present time, I would like to ask that you please
visit Tire Centers, Inc. (TCI) for a tire inspection. The dealer will need to phone us while you are there to report their results
and at that time, I will be better able to evaluate and offer any assistance. UNQUOTE:
I haven't contacted them back yet, but can't help but wonder what's the point of taking the moho to the dealer to inspect the tires when they already admit they are not going to do anything about them. I also can't believe they'd think I would replace the tires on my dime, when that dime might amount to $2,000 for six new tires that even though brand new might not last for another 3 years.
I guess I'll be looking at Goodyears, because as the Goodyear web page "dkingdoe" references, QUOTE: Goodyear's warranty for weather cracking is four years from purchase date (or four years from manufacture date if proof of purchase is not available). UNQUOTE:
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