Lost a pin on the tow bar. Don't use these pins!!

Have not had my Blue ox for a year yet and had one of their pins break on my last trip. Luckily the pin did not fall out, and I luckily had another locking pin. Blue Ox called me just after I got back from my trip to ask me how I liked the towbar and was I satisfied. I told him about the pin and got no response. Will always cary a couple of spares now.