I must repeat, The reason I mentioned special need son was to indicate why it was urgent to repair generator. his week I will make a last attempt to resolve, I want everyone to know I can get the AMEX charge recinded with justification I do not need them to OK it. When trying to contact regional office, I spoke to manager in another store trying locate to complain, and I told him my tale, he understood my displeasure, and asked me to complain, not for additional money but for the safety of the others that go in for service and should be careful to treat Motor Home community fairly. It's funny how some people read the situation completely different. By the way the $190.is less than 2 tankful of diesel