Nexus Phantom 32 SC
I am looking at a Buying an Nexus Phantom 32 SC. Can anyone give me some feed back. Questions I like answered is: Any reviews Good and Bad. How is the outdoor/indoor storage? What did you pay? What is...
Forum Discussion
Some of the allegations posted above are a bit hard to swallow... Nexus, like all manufacturers certainly has had some customer service issues due largely to personnel issues/changes but my experience has been nothing but excellent.
We bought our 2012 Phantom 23P with just 6,205 miles on it nearly three years ago from the La Mesa RV here in Tucson. At the time I was actively negotiating with Dave Middleton on the purchase of a new Phantom. Simply could not pass up the deal on our coach as we saved about $15,000 and a couple of trips to Elkhart.
When I called Dave and told him what we had bought he was a gentleman. He congratulated me on a great deal, welcomed me to the "Nexus Family" and immediately asked if there was anything he/Nexus could do for us. I requested the specs from the original sale and had them in my in box the next day.
When we passed through Elkhart a year later I had Nexus install a custom spare tire mount under the rear of our coach along with another seat belt. Their labor rate was a very reasonable $75 an hour. I also had a constant problem with fueling, the hose kept burping off and it could take 20 minutes to fill the 55 gallon tank. I put them on the clock with instruction to find and fix the problem.
After an hour and a half they had the cure. Seems Ford twisted the fill hose which pinched down and restricted the flow. Nexus reinstalled it, added 5 gallons of gas to be sure it was working and despite my not being the original owner and the coach being 18 months out of warranty there was no charge. Their explanation: We build a better coach than that and should have caught it.
I recently needed to order some plastic molding for the interior and Jennifer in Customer Service was wonderful to work with. Always promptly returned my calls/E mails and when UPS lost/destroyed the shipment she was instrumental in ultimately getting it to me and facilitated getting UPS to refund my entire $123.90 freight charge as well.
There are always two sides to every complaint and sadly here we usually only hear one. My Nexus experience has been nothing short of awesome from day one. Sure seems odd that they would treat me {who did not even buy from them}, so well and treat others so poorly. :h
IMHO: Nexus builds some of the finest quality coaches on the market at an excellent price point. Buying builder direct has some financial advantages along with the ability to truly customize your coach but it requires a more knowledgeable, sophisticated buyer who is will to make at least two trips {repurchase and delivery}, to Elkhart. If you are unwilling/unable to be that buyer perhaps Nexus is not the company for you.
As always.... Opinions and YMMV
:C
We bought our 2012 Phantom 23P with just 6,205 miles on it nearly three years ago from the La Mesa RV here in Tucson. At the time I was actively negotiating with Dave Middleton on the purchase of a new Phantom. Simply could not pass up the deal on our coach as we saved about $15,000 and a couple of trips to Elkhart.
When I called Dave and told him what we had bought he was a gentleman. He congratulated me on a great deal, welcomed me to the "Nexus Family" and immediately asked if there was anything he/Nexus could do for us. I requested the specs from the original sale and had them in my in box the next day.
When we passed through Elkhart a year later I had Nexus install a custom spare tire mount under the rear of our coach along with another seat belt. Their labor rate was a very reasonable $75 an hour. I also had a constant problem with fueling, the hose kept burping off and it could take 20 minutes to fill the 55 gallon tank. I put them on the clock with instruction to find and fix the problem.
After an hour and a half they had the cure. Seems Ford twisted the fill hose which pinched down and restricted the flow. Nexus reinstalled it, added 5 gallons of gas to be sure it was working and despite my not being the original owner and the coach being 18 months out of warranty there was no charge. Their explanation: We build a better coach than that and should have caught it.
I recently needed to order some plastic molding for the interior and Jennifer in Customer Service was wonderful to work with. Always promptly returned my calls/E mails and when UPS lost/destroyed the shipment she was instrumental in ultimately getting it to me and facilitated getting UPS to refund my entire $123.90 freight charge as well.
There are always two sides to every complaint and sadly here we usually only hear one. My Nexus experience has been nothing short of awesome from day one. Sure seems odd that they would treat me {who did not even buy from them}, so well and treat others so poorly. :h
IMHO: Nexus builds some of the finest quality coaches on the market at an excellent price point. Buying builder direct has some financial advantages along with the ability to truly customize your coach but it requires a more knowledgeable, sophisticated buyer who is will to make at least two trips {repurchase and delivery}, to Elkhart. If you are unwilling/unable to be that buyer perhaps Nexus is not the company for you.
As always.... Opinions and YMMV
:C
