Non-responsive manufacturers

This week I tried to order a awning from CW, I gave them the spec, and they said they would get back with the price.

I waited two days. no call

I called them back, they said they could not match the fabric on the other awnings and I would have to use an off the shelf awning, and the price will be _____. That price was with a 3 year extended warrantee and no arms.

I called Newmar, they said sure we can get that awning in the fabric to match, plus arms and metal cover, the price is. _____. which was cheaper than CW

I ordered it.

today CW called and wanted to know if we would like to place the order, I told them no, and told them why.

shop with your bucks. and let the losers know why they are losers.

With staff cut backs there is very little and there will be less direct contact customer service. With the slow down most manufacturers are going back to the "letter of the law" as far as their dealer agreements are concerned. Enough RV dealers and RV accessory dealers have complained to the manufacturers of the RVs and associated products about said manufacturers not abiding by the "dealer agreement". Which has a direct impact on the dealer's bottom line. Since this agreement is a signed contract you will get, "Contact your local dealer/accessory retailer" more often from every one instead of direct support. Deal with it or you will have no support network to install or warranty your products. There is no advantage (profit) to being a product "dealer" if the manufacturer is providing direct support to the end user.
Randy

I dont know...and dont care what your ***** with HWH is but Ive needed to contact them 2 times in the last 13 years...and they answered the phone and the second time stayed ON the line while their tech and I worked out a problem.

Count me out of your war party

You really think they care?

You will catch more flys with honey. Keep me out of your count.