Has anyone here had dealings with Phoenix Cruiser since the ownership changes ? I’d be interested in knowing how it went ? Do they present the same values & responsiveness as old ? Contact me by PM if you would feel more comfortable.

We purchased used from Phoenix. We returned for a service issue. The guys in the back know their stuff - Jeff diagnosed the problem immediately, took care of the problem and a few upgrade requests and had us back on the road in a very timely manner. We felt their service fees were reasonable. Overall a very positive experience. This is our second Phoenix Cruiser. We did have prior experience with Kermit and Earl. From our experience, I would say it's different - but the same.

We bought "Bob" our 2017 2100 in March of 2017 and less than a year later they changed ownership. Immediately felt a huge lump in my throat. But for not! The change over was very well handled and the service and workmanship is still the top of the line.We had a cabinet latch break in June of 2018, after the year warranty. Dave Ponsler, I believe, sent me latches, more than the one I needed, at no charge. And apologized for the inconvenience.We did meet one of the owners, Jim Byrnes at the Duluth Reunion/Rally, and he was very nice and interested in what we had to say.But in answer to your question I would have to say: there have been improvements in general and additional options available. As anything else the prices have increased. They will listen to you and take of everything you might need. Can't say enough good things about them.

garmp wrote:But in answer to your question I would have to say: there have been improvements in general and additional options available. As anything else the prices have increased. They will listen to you and take of everything you might need. Can't say enough good things about them.Double ditto!

I have a 2012 Model 3100 and love it! Service before and after the change in ownership has been excellent. Prices have gone up but that's a common trend among all manufacturers.

Hi again Dave,Just to say publicly that Irene and I bought our Phoenix Cruiser (special ordered for us) brand new in 2007. That is coming up on 12 years now. It has been a real joy to have our rig all these years.....and we are just getting started.I am active on the Phoenix Cruiser forum HERE where owners share a lot about their PC experience. As with any motor home, not every unit is 100% perfect, nor does it stay that way. There is the occasional disappointment. But defects are few and are far most often related to supplier parts and appliances. Regarding the house itself, complaints over the design, materials, and workmanship is almost unheard of.Aside from that, it's the company behind the product that sets it apart from the pack. They don't just direct you to their suppliers. Throughout the warranty period and even beyond, they assist you through things gone wrong. If they are not able to help directly, they get you connected to the right people for real solutions. Even today, us owners of older PCs get excellent customer service.Don't get hung up that Phoenix does not have local representation where you live because they are so much better than local representation. They have your back, not the shop's back.The company was sold about 1.5 years ago from a single private owner (and founder) to two private owners who are just as entrenched in the company as the original owner was. The company transitioned well considering the challenges and changes during a company hand-over. The few bumps in that road have since been smoothed out extremely well. FWIW, I have endorsed the company since June 2007 to this very day.Like everything else in life, there is no guarantee that you will have a perfect experience owning a new to a well used Phoenix Cruiser. But you have a dang good chance of having a great one.

Phoenix Cruiser | Good Sam Community

ron_dittmer
Explorer II
Mar 05, 2019
kgb6days wrote:
We've been trying to get registered onto the PC Forum, but after 3 attempts we've nearly given up. I don't know if no one is monitoring there to send us out a email so we can finalize the 'joining' process but I've used up all 3 emails trying to get registered.
Hmmm, All I can suggest is to call the factory and let them know. Maybe they can give you a more direct line to the moderator, whoever that person is these days.

Anyway.....Congratulations on your new 2552! That model seems to be most popular. It's nice to have one more PC owner to share ideas with.
garmp
Explorer II
Mar 05, 2019
Congratulations! We really like ours. You'll be happy with your choice I'm sure.
bftownes2
Explorer
Mar 14, 2019
gmctoyman wrote:
Has anyone here had dealings with Phoenix Cruiser since the ownership changes ? I’d be interested in knowing how it went ? Do they present the same values & responsiveness as old ? Contact me by PM if you would feel more comfortable.

We took delivery of our 2019 model 3100 in September 2018. I could not be happier. Downsized from 40' DP. The motorhome is well-built. Only a couple of issues and was handled quickly by Phoenix Cruiser. The issues involved components and not the build of the PC. I highly recommend Phoenix Cruiser. They are very responsive.

Barry T
roam1
Explorer
Jul 05, 2019
kgb6days wrote:
DH and I pick up our new 2019 2552 Thursday 3/7/2019 and could not be more excited! In months and months of research DH felt Phoenix Cruiser was an excellent option. We were making plans to go to Elkhart to the factory to meet them and get one placed on order when lo and behold we discovered Campers Inn RV would be selling them from now on exclusively. We traveled 3 hours away from home to just look at three of them on a lot so we could see the floor plans up close and personal. Long story short, after falling in love we put a deposit on the 2552. We've been to a lot of RV shows looking at Class C & B+ for a future purchase. After walking around in the PC we could see a huge difference in quality of workmanship. We've watched hours of video on the build of these with Earl and were already impressed, but they appear to be solid and well built. We've been trying to get registered onto the PC Forum, but after 3 attempts we've nearly given up. I don't know if no one is monitoring there to send us out a email so we can finalize the 'joining' process but I've used up all 3 emails trying to get registered.

I also tried to register in the PC forum, no email confirmation....

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