Gator, don't want to start a p*ssing contest here but the design of this Fridgidaire side by side does not have the drip pan like the old ones. Mine has a pan at the bottom rear of the freezer that catches the defrost water, it also has a tube that drains the water from this catch pan down and outside the freezer compartment to a pan directly under the compressor. According to the tech, this allows the heat from the compressor to evaporate the water that drips down and by doing so, you never have to empty any pans. The catch pan inside the freezer is only accessible if you remove a cover panel and is not intended to be drained by the owner. When the tube from this pan gets plugged, my situation occurs - the water freezes in the pan, overflows, and then goes down under the bottom basket and freezes in a lump. The transfer heater the tech installed was a copper wire that hooked to the heating element and goes down through the drain tube to keep it from freezing and plugging up the works. Must be pretty common occurrence because the service was listed on their "standard" service items list.
No issue with mine with any dust or dirt under or on the coils so that did not contribute to the problem.
