Nearly what he ^ said. In our case, we do schedule and commit to a schedule to accommodate customers. In our case, it is equipment, but we will tell customers that if they want to wait, and send it in, in 2 weeks over night shipping, we will work on it and turn it around in a day or so, according to a committed schedule, which we do honor. Its really about what the customer wants to do, within the limits of our repair schedule. The point is, when we tell a customer something, we stick to it, within the best of our ability. That being said, lunch is over and I need to get back to work :(.