RV Service Timeframe
Whenever I take my RV to have it serviced, it always takes 3+ weeks to get the RV back. Following up with the service tech usually means calling several times before ever getting in touch with them a...
Forum Discussion
.....Customers get fixated on just 1 or 2 items and that spoils their whole outlook. Fix 20 items and the 21st or 22nd not done is ALL they fixate on. And you know what? We are human too. GUESS who gets the short end the next time they come and who does NOT get the little extra they may need in the future. THOSE type customers.
After 17+ years of RV ownership I have had my fair share of RV service time under my belt. This last one, my 1yr old coach was in for 1year warranty items - for FIVE (5) weeks...and when the parts come in for a couple of other items, I can only guess how long it will be again.
The problem is that. When a coach is received after an appt is made, each item should be addressed within 24-48 hours. That means the customer should be advised on lead time for items needing to be ordered and service times for any other items. If this does not happen, the service department is poorly run and/or the service advisor should find a new line of work. There could be some exceptions, such as negotiating with warranty companies or manufacturer on what is/is not covered.
In my case, it took 2 weeks in the shop for them to determine that a fogged up window cannot be resealed but would have to be replaced (in this case reseal did not mean remanufacuring the window, which would be the other alternative). The lead time on a new window even by my own guess is 3 weeks, yet I picked up my coach last Thurs and have not been advised that any window has arrived. And this is just the latest time my coach was in the shop.
Over the past 17 years the average time the coach would be in the shop would be 2.5 weeks:
After 17+ years of RV ownership I have had my fair share of RV service time under my belt. This last one, my 1yr old coach was in for 1year warranty items - for FIVE (5) weeks...and when the parts come in for a couple of other items, I can only guess how long it will be again.
The problem is that. When a coach is received after an appt is made, each item should be addressed within 24-48 hours. That means the customer should be advised on lead time for items needing to be ordered and service times for any other items. If this does not happen, the service department is poorly run and/or the service advisor should find a new line of work. There could be some exceptions, such as negotiating with warranty companies or manufacturer on what is/is not covered.
In my case, it took 2 weeks in the shop for them to determine that a fogged up window cannot be resealed but would have to be replaced (in this case reseal did not mean remanufacuring the window, which would be the other alternative). The lead time on a new window even by my own guess is 3 weeks, yet I picked up my coach last Thurs and have not been advised that any window has arrived. And this is just the latest time my coach was in the shop.
Over the past 17 years the average time the coach would be in the shop would be 2.5 weeks:
