Service appointments
Why does it take over two weeks to schedule an appointment to get service work done? I need to get the hydraulic jacks serviced. I had a retract failure alarm and a loss of hydraulic fluid. I am attem...
Forum Discussion
wolfe10 wrote:
Doug,
Agree automobile and RV service are different, but perhaps not as different as one might expect.
Look at the number of after-market service agreements available on automobiles(many call them extended warranties, but they are not). Just as with RV's most require prior approval. I do not know the time difference between prior approval on RV vs automobile. And, particularly on used cars, parts are NOT in stock for the perfusion of makes and models sold-- meaning similar order processes.
I am quite certain there are some well-run RV service/parts departments as well as poorly run ones. Same goes for the automobile business (and most other businesses for that matter).
You missed the point. REGULAR warranty requires prior approval on all most all RV manufacturers and suppliers. This is how far DOWN the RV industry has gone in the past 10 years. My fantasy is to run a Mercedes/Lexus dealership in Elkhart, Indiana, and when those RV execs bring their New Auto's in for warranty work, I give them the same BS they give THEIR RV customers, about prior approval and having to wait on parts direct from the OEM. THEY would not put up with 1 to 2 weeks to get THEIR Auto's repaired under warranty. Doug
