Forum Discussion
soren
Jul 02, 2016Explorer
bullydogs1 wrote:
Everyone is having knee jerk reactions to this, including me, but because I have a horse in this race..I went a bit further..The President of Entegra (Tadd Jenkins) is speaking or in correspondence with all Entegra Coach owners. This is going to be an independent freestanding entity which has Thor as a parent. Now no one can predict the future years from now, but for now, NOTHING IS CHANGING...no coaches, no warranty and more importantly NOT CUSTOMER SUPPORT nor any personnel including upper management (Bontrager included)....I believe Thor is going to use the Entegra flag as their upper echelon to break into the luxury market..Only time will tell but for now Entegra will stay as it is..and I have one with the up to date and proven old standards plus my 2 year warranty. The fact Tadd Jenkins took the time to actively reassure me and gave me his cell number tells me the dedication that current management has and that although there is a parent, things will stay the same as long as Entegra has sales, and they do...
You may be right. OTOH, spending half a million on a luxury product, and having the president of the company spending time to personally contact you, when a major shake-up happens, is something I would expect any intelligent company to do. Look at Tiffin as an example of how to properly kiss up to keep the customer happy. That said, will the owner of a Thor/Jayco $18K Jay Flight end up benefiting from the deal? My guess is the best they can hope for is the existing status quo, which is hardly impressive.
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