Tiffin Motorhome repair Red Bay rule change
This may have already come up before in this forum but it was news to me. I may be the last to know. Tiffin will no longer make repairs to their motorhomes that are over 10 years old. I had a level...
Forum Discussion
The Policy Change was dictated by Tiffin Customers. THEY (some not all) abused the policy by going to Red Bay. Notice the Daily charge for staying at the CG. That is a recent event. WHY? Because, Tiffin customers(out of warranty) would show up and then stay long after their service was concluded(free stay) or leave the RV there while they left and did other things, using it as a stop over point and free storage. Tiffin has a well founded reputation for repairs at Red Bay. Some people with more time on their hands, like going to Red Bay for repairs long after warranty. Tiffin's Dealer Network is capable of doing warranty and out of warranty repairs. SOME people do not like to pay for that work and will go to Red Bay, because they pay a lot less in an hourly rate and parts. As to the OP, I have been in contac with him. On his current repair problem. He failed to state some facts.
1. He was attempting to do his OWN repair and had no clue what to do
2. He tried anyway and utilized FREE knowledge from Tiffin on the Phone
3. Not only got free advice but Tiffin made a mistake on the parts HE stated he needed and got them at Tiffin COST($377) instead of the correct mark up to $479. How did he know this? I told him and the fact that the supplier wanted the higher figure and Tiffin made a mistake on the price their mistake. Tiffin told me they made a price mistake
4. He then made a unannounced trip to Red Bay(100 miles each way), and then complains about the change in policy. IF HE HAD CALLED AND STATED WHAT HE WANTED TO DO, TIFFIN WOULD HAVE TOLD HIM TO NOT MAKE THE TRIP.
But no, that is Tiffins fault, even tho the policy is available On Line from Tiffin.
5. I am a service Tech for a Tiffin Dealer----40 years at same dealership.
So, the Tiffin problem is driven by customers that overload the Red Bay service center for problems that almost all Dealers or Independent Service Centers could fix. You do not have to go to a Tiffin Dealer for out of warranty repairs. Doug
1. He was attempting to do his OWN repair and had no clue what to do
2. He tried anyway and utilized FREE knowledge from Tiffin on the Phone
3. Not only got free advice but Tiffin made a mistake on the parts HE stated he needed and got them at Tiffin COST($377) instead of the correct mark up to $479. How did he know this? I told him and the fact that the supplier wanted the higher figure and Tiffin made a mistake on the price their mistake. Tiffin told me they made a price mistake
4. He then made a unannounced trip to Red Bay(100 miles each way), and then complains about the change in policy. IF HE HAD CALLED AND STATED WHAT HE WANTED TO DO, TIFFIN WOULD HAVE TOLD HIM TO NOT MAKE THE TRIP.
But no, that is Tiffins fault, even tho the policy is available On Line from Tiffin.
5. I am a service Tech for a Tiffin Dealer----40 years at same dealership.
So, the Tiffin problem is driven by customers that overload the Red Bay service center for problems that almost all Dealers or Independent Service Centers could fix. You do not have to go to a Tiffin Dealer for out of warranty repairs. Doug
