Forum Discussion
MRUSA
Jun 25, 2019Explorer
down home wrote:
Th reason people like to go to the factory for repairs and service is they know what they are doing.
We have had many expensive encounters with RV Dealers. They can't keep or don't want to, good people as they cost too much, from what I've seen.
Since American Coach has changed things I'm not sure we can get in either. We're over ten years old. Use to have drop in service. Don't think they do now. Out on the road and anything happens, we have been burned three times. Go to the factory, it might cost more but peace of mind it will be fixed right and expedidiously. Dealers you never know. We have had our Mh sit at one for over two months at a time and repairs not done, or not right and damage done and parts taken off.
Correct. This is true of ALL brands. The overwhelming majority of dealers do not know what they are doing, don’t care, or are swamped with work. They tend to require long lead times, do shoddy work, and overcharge. Many will not touch a coach that they didn’t sell. A visit to the factory gets the problem fixed on the first attempt, by someone who knows what they are doing. The dealers often need multiple attempts and the work is not done in a quality fashion.
The difficulties in getting Tiffin factory service are why I won’t buy a Tiffin.
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