Forum Discussion
msmith1199
Aug 31, 2016Explorer II
Pangaea Ron wrote:
Thanks for your replies.
Les Scwab did want me to return to check the situation periodically. I do not have balancing beads, but it sounds like I should have them replace the valve stems and not just the cores.
I can tell you it took me several trips back to Les Schwab including on a couple of weeks ago, even though I bought the tires three years ago. The first time they had to come to me because the day after the tires were installed both the front ones went completely flat and popped the bead. So they had to send a truck out. Over the last year I developed a slow leak in one of the front tires again. It was only going down maybe 10 pounds a month. I took it back to them about a year ago and the leak was so small they were unable to find it. So a few weeks ago I went to my storage shed and the tire was completely flat and popped the bead again. So they had to come out with the service truck, which is normally a $100 charge. They got the tire back on and I took it to the shop and the guy was able to determine that back three years ago when they were trying to get the leaks stopped, they had over tightened the valve stem and split the little rubber gasket. So they completely replaced the valve stem and since the manager saw it was their fault he didn't charge me anything.
Now normally I think many of us would be bad mouthing Les Schwab over these issues, but I was happy that they fixed everything and went out of their way to fix everything. I'll go back to them next time, but when I go back next time I'm going to go to one that does more truck business. I think that was my problem the first time because I went to one in the middle of town. They didn't even have a truck bay and did the work out in the parking lot. So that tells me the guy who did the tires just didn't have a lot of experience with truck tires. Apparently they take some more skills than your average car tires.
The place I had the most recent tire fixed at (the Manteca Store) has a big truck section in the back where the guys back there only do the truck tires. So he knew what he was doing.
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