warranty secrets revealed
Took me several motor homes and many years - but it finally dawned on me that the manufacturers have it figured out pretty well. Offer a one year warranty - build in a few relatively minor problems - ...
Forum Discussion
down home wrote:
When a Dealer receives a MH he fills out a sheet with problems they have discovered from Mfg etc. They send that to the Mfg and are cut a check or given credit for the neccesary repairs or adjustment.
Many Dealers put the money in their pockets and the repairs are done when they sell the unit, if you're lucky. they won't get additional money for those repairs already paid for and it is worked in when they feel like it or not at all. New problems they get money for and they try to get a set labor amount from their schedules etc. The Mfg builds the things and know what is involved. The Dealers haggle for the amount which may be justified or not.
Best idea is to deal with the factory if it is in any way convenient. Of course the Dealers love that idea. All they want to do is repairs paid for by you or insurance as a secondary business. They want to sell MHs and forget about them.
Not all you understand. There are some good ones and some that were terrible are getting better a lot better. Do the walk though and long test drive and don't sign on the dotted line unless everything is fixed to your satisfaction. there are other Dealers who need the business. Bad Experience is a terrible teacher and you don't want to lear that way.
This is a total fantasy. Please state where you got this info. NO OEM has such a practice with a dealer. Yes, the dealer fills out a delivery report that lists any damage or missing or obvious defects. That report is used as a basis for then getting a Repair Order started and having a Tech find and list what repairs and parts are needed. THEN , the Repair order is submitted to the OEM for approval. Once the Approval is given the repairs are done. Once the repairs are done, the Warranty Repair Order (WRO) is submitted to the OEM. Once it is submitted and approved the OEM cuts a check. This whole process takes anywhere from 20 to 60 days BEFORE the dealer sees his money. Most delivery forms are for transit damage and a dealer MUST have any transit damage noted or the OEM will not pay to have it fixed. Doug
