Hi all,Well after our initial voyage in our '14 Fleetwood Storm I put it back into the dealer for a punch list of issues to be resolved.It's been a week and I called to check in.. The dealer says that there is a large number of warranty things that must be OK'd by fleetwood first and that some of the repairs are going to be very time consuming (bunk house top bunk was mounted too high and is ripping the ceiling panel).He also said that it sometimes can take at least a week for Fleetwood to advise them on the repairs and then takes time for parts to come in.So long story short he made it sound like its was going to be in the shop at least 3 more weeks.Is this pretty typical? I know car dealers that do warranty work usually will give a loaner/rental car if needed, Do RV dealers do the same? Just seems like a long time to repair some pretty small things... also some of the repairs while necessary do scare me a little as the entire bunkhouse has to be disassembled to fix one of them. I just hope they know how to reassemble.

I would not hesitate to ask for an extension of your warranty for the time that they have it in the shop. I also wonder why they could not just take a list of items to be repaired, and contacted Fleetwood, BEFORE you had to leave the RV there. In other words, don't leave the RV until they are ready to actually do the work.

Fleetwood extended my warranty for the excessive time it was in the shop.

My Tropical spent over a month in the shop when I first bought it and it was over really minor stuff, but there was a series of screw ups in the dealers shop. I was pretty ticked because I bought it right at the end of June and it spent most of the rest of the summer in the shop. In the end National agreed to a cash settlement of two months payments to make me happy. The guy at National was not at all happy with the dealer for taking so long to get it fixed.

The thing people forget is when you take a Ford to Ford or Chevy to Chevy for warranty work, parts are readily accessible. When you take an rv to a dealer who may have many multiples of manufacturers, not so easy to keep EVERY part stocked. I do believe in general they do the best they can. Warranty work does have to be pre approved by manufacturer and that can take some time.My tt is still under warranty and in addition to making appointment for service I have also notified manufacturer of issue/parts needed so things are handled in advance. Has worked well for us and communicating directly with manufacturer holds their feet to the fire.

Thanks for all the responses. I think extending the warranty is a great idea. I'm partially bummed because I have a long list of mod's, upgrades, and tinkerings that I am waiting to do.

Warranty Work - How long is too long | Good Sam Community

2gypsies1
Explorer III
Oct 02, 2013
Wow! I'm amazed at the time periods you are all waiting for work to be done on your RVs. Is this a Fleetwood thing? Or perhaps because they know you have an actual house to go to to wait for the repairs they aren't in any hurry to do them. In our 16 years of full-timing we have never heard of any other full-timer waiting like this. How would they do it? They'd have to get a motel room? Never heard of this. I guess we've been extremely lucky with our past Travel Supreme 5th wheel and now our Newmar.
WyoTraveler
Explorer
Oct 02, 2013
2gypsies wrote:
Wow! I'm amazed at the time periods you are all waiting for work to be done on your RVs. Is this a Fleetwood thing? Or perhaps because they know you have an actual house to go to to wait for the repairs they aren't in any hurry to do them. In our 16 years of full-timing we have never heard of any other full-timer waiting like this. How would they do it? They'd have to get a motel room? Never heard of this. I guess we've been extremely lucky with our past Travel Supreme 5th wheel and now our Newmar.

I do suspect some of the many list items are little things. Of coarse if it is under warranty you have a right to have them repaired. I just never bothered manufacturer with little nickel and dime items. I just repair them myself. My new MH had a squeaky hinge, a door latch that rubbed and needed adjustment, a drawer that slid open when driving, the outside step that sagged. If I had complained about those items I could have brought the MH in and it would probably sit in the lot until a very slow day for repairmen. We call it the RV sunshine treatment. When someone calls in with a major issue all the little things get set aside and they take care of big things. That is why some people wait and others don't.
jeremywatco
Explorer
Oct 21, 2013
Just thought I'd chime in with an update and response.

Going on 5 weeks now and dealer keep pointing at Fleetwood or not calling me back with updates. Called Fleetwood and they assured me they'd call back tomorrow with what's going on.

Now as far as the list is concerned. Yes there were little items on the list, however there were a few major items on the list so I figured while they were dealing with the major issues they could tackle a bunch of small******too. They say its the major issues that are holding things up.

Hopefully I can post back soon with a positive conclusion.
Janicerob
Explorer
Jul 19, 2024
I've been waiting a year still nothing done. MI Ridge don't work, oven don't work, awning was suppose to be replaced before deliveet , still nothing! Mine was taken to dealer, they told me 2 days is all they needed and it would be dobe. It was dropped kff, 23 days later I got it back (I live in mine) nothing was done it at all! I slept in my car, got hotel rooms and an Air BNB in the 23 days, it was expensive and I only planned on 2 days. When they brought it back it was infested with maggots, they never plugged it in like they said they would! My freezer and fridge was full, the smell was so bad we could smell it before it waa even parked, as it got close we could smell it! My fridge us ruied, the smel! Will not go away, maggots invested the while camper and keep coming back. Larve everywherle! The cost of the continuous cleaning, laundry, replacing the food, hotels etc. Is well into the thousands. But they didn't do one thing to it when they had it! It still stinks and I don't even likeit anymore!
- way2roll
  Navigator II
  Jul 24, 2024
  This topic is 11 years old. I would suggest posting your complaint in a new topic.

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