What is a reasonable maintenance wait time

Thank you all for your posts. One asked for more detail, another suggested calling Thor directly. I have talked to Thor many times, several on the road trying to get it working to keep going. Here are the details: The first major problem was that every time that I opened the big slide it would break the plumbing on the washing machine, flooding the coach. The dealer fixed this twice. The third time (the 2.5 month time), they said they needed help from Thor. I talked to Thor, they said they would send a mechanic to the dealer to help, which they did. I called the dealer 3 weeks ago to get the status, they said a part was on order. I called Thor, they checked with the dealer and found that it was a seal for the slide. It had just come in and they said they would send it overnight air to the dealer. Theoretically this is fixed now, although I still don't have my coach back. The second problem was that every time I took the coach on the road the low battery light would come on. The first time they thought it was because I was not using the AGS properly, which seemed reasonable since I am a rookie with that coach, and it works fine when connected to shore power. The second time, when I got to my destination I had no power at all, even after connecting to shore power. I spent two hours on the phone with Thor trying to get it working. They finally got Magnum on the line and they said the relays won't even come on if the voltage is less than 9.5. I checked the batteries, there was a bad one, so I disconnected two of the four, borrowed a battery charger to get the voltage up, connected to shore power and all was good. Except that when I got home the batteries were dead again. I took it to the dealer, same two problems, and explained the situation. So now, after giving them a week after Thor overnighted the seal, I called the dealer again. The service department transferred my call and the other person didn't pick up. I called back and asked to talk to the general manager. I got a hold of the sales manager, he said he would check it out and get back to me. It wasn't ready yet, he said he would get it resolved and road check it himself, since I told him that I was not confident the charging problem would be resolved. After another couple of phone calls and almost two weeks, he said that there was still a charging problem, which I was pretty sure would be the case and that another part was on order. That is the current status.