I have a slightly more than two year old Trav'ler System installed on my Tiffin Phaeton using Directv SMW system with an HR 54 main box and two Genie's. System has worked perfectly since installation. I needed to relevel the coach the other day so I stowed the Trav'ler, re-leveled the coach and then attempted to open the Trav'ler. All looked good until the control box returned a No LNB Voltage alert and the system went into an auto stow mode.Did some trouble shooting from things found on line, Replaced the Wingard cable from the LNB to the turret but that did not help. Had a Directv guy try out a replacement LNB but still no go. He said his tester was showing a good signal through the cabling from inside the coach right to the LNB.Called Winegard and told them what I had done as far as troubleshooting. They said the problem was therefore internal to the turret and I would need to return it to them for repair.Seems odd to me that this problem just magically appeared. Any thoughts on other potential causes? Has anyone opened the turret?? Possibly just a loose wire or a circuit board that needs re-seating?? It's out of warranty. Thanks

Exact same problem, exact same crappy response from Winegard. This is my second Travler failure. Winegard is batting zero it fixing even after returning it to them. Dont waste your time or money IMHO, and try to find someone who can troubleshoot and fix the board in the head.BTW, the board takes about 30 minutes to get out remove all the screws holding the head to the trailer roof. Lay it over and take the two screws, two coax and three plugs off. 6 small screws and the board is on the bench. Sadly it is really loaded with stuff, and unless you were lucky and blew the fuse your SOL.

That sounds really weird. All you did was run it up and down. No driving or shaking. So many of these things are fixed by rebooting by unplugging for a few minutes. You have had a lot of talent there so my comments would be worthless. My issues were with the power inserter before i moved to Genie and the HR 54. Your message is on the controller so it never finds the satellites. Good luck.

Have you completed a Calibrate EL routine? If not, do so. You will also want to disconnect the control cable for the back of the inside controller and reconnect to see if the problem goes away. Plug it in and out a couple of times to get a good connection.If that does not work, if you can, go up on the roof and remove the cover plate at the base with 4 screws (above the cable exits). Very gently pull on the control cable leading inside the antenna. After about 6" you will see another connector just like the one inside. Disconnect and reconnect this a couple of times and try it again. If this works then you have found the problem. Before you put it all back together, squirt a tiny bit of di-electric grease in the 6 holes in that plug and push it back together and reassemble. It's likely the last time you will have that problem.

bill.Satellite,i am getting a constant "searching" on my travlr swm....so far, winegard has been little to no help. i convinced them to send an lnb, but doesn't seem like that will help. how can i perform the calibrate el routine? i asked wingard if there was a reset on the dish and they said no, so i'm at a loss here...thanks

You have four output coax connections on your satellite dish. Switch your coax cable to another output and see what happens.

Winegard Travler "NO LNB Voltage" | Good Sam Community

14 Replies

Bill_Satellite
Explorer II
Oct 11, 2017
It's OK for us to disagree. I have had my Trav'ler on my roof since the SK-SWM3 was released in 2013 without a hiccup. I replaced a perfectly good SK-3005 and sold it to a friend. Winegard warranty, 2 year parts, 1 year labor. RF Mogul warranty 2 years parts, 90 days labor.
Winegard service centers, thousands. RF Mogul service centers, less than 100?
https://rfmogul.com/dealers.html
RF Mogul is the company created when the MotoSAT company they ran got bought out and then went broke many years back. Same people, same owners, same same.
smlranger
Explorer
Oct 11, 2017
Bill.Satellite wrote:
While that's certainly an option, it's not only an expensive option, you better be handy if you have problems with their antennas. They have very few dealers spread across the Country so you are going to have to be able to trouble-shoot by phone and then plan on replacing the parts your self. The RF Mogul unit is even more expensive than the Winegard and it can have issue just as well as Winegard can.

Agree with the handy part but how is that any different than Winegard's customers climbing on their RV roof to swap cables, LNB's or to remove a turret assembly to ship it back to Winegard for repair?
I had some intermittent issues with the GPS module in my Eagle. Issue quickly diagnosed over the phone with RF Mogul, quick shipped a new GPS module, and it took me all of 10 minutes to swap. They sent printed instructions by email. Less to go wrong with the roof mounted unit since all the electronics (except the little GPS) are in the box inside the coach.

As far as expense, I paid about $200 more than the best price I could likely get on another Traveler. Yes, that is more expensive than the Traveler but IMO you are getting a better quality unit with the RF Mogul.
Bill_Satellite
Explorer II
Oct 11, 2017
While that's certainly an option, it's not only an expensive option, you better be handy if you have problems with their antennas. They have very few dealers spread across the Country so you are going to have to be able to trouble-shoot by phone and then plan on replacing the parts your self. The RF Mogul unit is even more expensive than the Winegard and it can have issue just as well as Winegard can.
Jim
Explorer
Oct 11, 2017
This is a months old thread, but perhaps my expirience could help for others with the same issue...

I know that when I got that 'No LNB voltage' error message, Winegard asked me to change that cable up top. I tried a 6' cable I happened to have with me, and still the same error. A couple weeks later, found another commercially made 6' cable in a thrift store. Decided to try that instead of the one I'd installed. Once that was in place the error message went away.

So make sure you have a good cable up there.
Goldencrazy
Explorer
Oct 11, 2017
Bill.Satellite wrote:
Look in your owners manual and you should find instructions for doing a Calibrate EL routine. If not, let me know and I will post the details. Not sure how you are able to make 2 Genies work (10 tuners) with the Trav'ler and the standard LNB which is only capable of 8 separate channels but that's a separate topic.

I think he meant mini recievers.
smlranger
Explorer
Oct 10, 2017
Replace it with a RF Mogul Eagle. That is what I did when my 2 1/2 year old Traveler took a dump and Winegard's response was 'take it off the coach and ship it to us for repair.' I was in Oregon on a 3 month trip so found a RF Mogul dealer there who did the swap. RF Mogul is a much better option.

RF Mogul vs Winegard
Bill_Satellite
Explorer II
Oct 10, 2017
rgatijnet1 wrote:
You have four output coax connections on your satellite dish. Switch your coax cable to another output and see what happens.

That's not correct if this is a SK-SWM3 Trav'ler built from the ground up for the DTV SWM service.
Bill_Satellite
Explorer II
Oct 10, 2017
Look in your owners manual and you should find instructions for doing a Calibrate EL routine. If not, let me know and I will post the details. Not sure how you are able to make 2 Genies work (10 tuners) with the Trav'ler and the standard LNB which is only capable of 8 separate channels but that's a separate topic.
Goldencrazy
Explorer
Oct 10, 2017
You have a power inserer in your H54 and another in your coach. They need to be reset. Just unplug each briefly. H 54 will recognize the other and shutoff and let the original do the work.
rgatijnet1
Explorer III
Oct 10, 2017
You have four output coax connections on your satellite dish. Switch your coax cable to another output and see what happens.