2 Retired wrote:
6) Please strongly encourage office staff to be as friendly as possible - and to tell the truth when a problem exists! We once were told no one was on our assigned site, adamantly told that, when we saw there was a rig there- and it looked like it had been there forever! They refused to believe us, and when we insisted they go to the site to see for themselves, they insisted we were wrong. It was late, we were very tired, and all we wanted was to go to sleep! Finally, we were offered another site, which was all we asked for in the first place. Problems occur, mistakes are human, but don't make it personal, please!
Thanks for all the input. Most of the problem is owners focused on profit rather than service to others. A focus on profits costs you profits.