Forum Discussion
The_Texan
Jan 17, 2014Explorer
Old-Biscuit wrote:That is sad but true, and if anyone, INCLUDING the police, make any further inquiry, it is lawsuit time. The ONLY out the merchant has is to refuse service to the person and then they best be prepared for the consequences....The absolute worst offenders, bar none, are the elderly ladies and their little Fifi.n7bsn wrote:Old-Biscuit wrote:
Unfortunately a business owner can not question someone on whether or not the dog is a true service dog.
....
NOT true
ADA.GOV link
Check the first item in the exclusions section
1st item in exclusions;
When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.
" Excuse me, is that dog a service animal?"
"YEP"
"What is it trained to do?"
"Provide comfort!"
End of questioning........
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