3 output SK-3005 Conversion to SWM-8
I got stuck with one of the SK-3005 dishes which only has 3 outputs instead of the 4 required for using with a SWM-8. I won't go into the whole story but, to make a long story short, I thought I was b...
Forum Discussion
az99 wrote:
Sounds like you got the standard Winegard tech support. It is really a disgrace when a companies tech support is so untrained that you need to go to a forum to get correct info. I have also been a victim.
Glad to see you got it fixed and provided info if someone else has the problem.
I don't think it's a matter of training. Everyone I spoke with tried to be helpful and seemed knowledgable. They actually went out of their way to find out if they could sell me a refurbished assembly to try and save me some money. Sounds like a company policy type of thing. Something decided by their management.
My guess is they determined installing the SWM-8 in the base like I did might be a support nightmare for them because it did require diassembly of the antenna, drilling holes and routing the cables in a careful manner such that they don't hang up on the receiver which juts out from the bottom of the turrent. You know as well as I do that if they were to offer support for such a "do-it-yourself" type of thing the support for those that may not really have the skills would spiral and they'd be spending a lot of people time answering those calls. Not good for the bottom line. As a businessman/entrepreneur my self. I know all the burdens a company has to endure and support costs a lot of money.
However, what I believe they SHOULD do is, for those who got stuck with the 3 output SK-3005, they should sell the additional cable with a sheet or two of instructions on how to install it since those with the 3-output did kind of get a raw deal when it comes to this SWM support. Even if they sold the kit for $100-$200 to help cover some of the support questions I think most people would accept that and it would be a real positive in terms of customer satisfaction which translates directly to the bottom line in the long run.
Anyhow, let's not beat them up too badly but for those of you with a 3-output SK-3005 I suggest you strongly request they sell you the cable from the LNB head to the turret base. I think most people can handle installing that and drilling one hole.
Cheers,
Ron
