Answer Your Phones
Mr. Lemonis, have you ever called your stores on their regular lines we customers use? Try it and good luck. I tried to get parts from the Spokane, Wa store and could never speak with a human. Finally gave up.
Forum Discussion
12 Replies
- After 2+ decades of RVing, I gave up on wasting time trying and failing to buy parts from CW. The last straw was when I tried to buy a toilet flange from one of their stores. The toilet flange, in this case was a common ABS plastic 3" outlet piece that is also used in residential plumbing. I literally couldn't get anybody to even listen to me, including a service writer and EVERYBODY at the parts counter, unless I had the make and model of the toilet. I eventually got a young lady to pull up the schematic on a common Thetford toilet, and showed her that the piece I was looking for had NOTHING to do with the toilet manufacturer, and did not appear on their drawing. It didn't matter, if you use don't have a brand and model # they literally are unable to proceed.
I then headed to another, family owned dealer down the road. Five minutes later I had my $7 part, and they had another good laugh with one of the hundreds of customers who showed up at their counter, after wasting time at CW. - Hello Sooner Schooner,
Thank you for your time and email, I apologize you were unable to get through to anyone at the Spokane Camping World location. Please allow us to look into this matter further. When did this incident occur?
Thank you for bringing this to our attention.
Ella
Good Sam Care Team
