AT&T Buys Direct TV

docj wrote:
The only possible way to have worse customer service than DTV has today.

I for one have had the others and actually like ATT and direct TV. But then again I know the secret to good customer service with both:

With Direct TV, if you are not getting anywhere with the rep on the phone hang up and call again ten minuets later. It is amazing that almost always, the second rep is good.

With ATT go to a ATT owned store with the product, put it on the counter and say;"Fix this." They always have for me.