Dutch_12078 wrote:
As Bill said, "Connected Car" is the magic term for getting to the right people when calling AT&T.
:B If only that were the case. I called 611 (the AT&T direct # for their cell customers). After speaking with them a while they said "Oh, you need to speak with the Connected Car service reps. Their lines are all busy but when you call back ask for the directly."
Between that call and the next one someone posted the direct Connected Car 800 # so I called that. They even answered "AT&T Connected Car". A half hour later they told me I had to register the device on Mobley's site, they would give me a phone number, then to call back and get it "activated". After an hour chatting with the Mobley folks (who I believe I thoroughly confused) I called my 611 # back and they gave me a phone number within 10 minutes. They still wouldn't "activate " me until they sent me a new sim card which took a week. I happened by an AT&T store the next day and they did the activation.
The stories are endless. As they say... if you tried to make this stuff up nobody would believe you.
Dave
