joeshmoe wrote:
Curious how you guys are getting the activation waived?
Finally got the mobley. Had to go to store to get it activated. Rep. said he'd waive the activation since it was a new acct and purchased from 3rd party (ABC Warehouse). But now there's a charge on the first bill.
Side note: What a freaking nightmare it's been to get one of these. started this process about 2 weeks ago and it's been ongoing ever since. Between them initially sending the wrong device, to getting hung up on MANY times, to spending hours on the phone and chatting, having to go into the store, waste a bunch of time there, and now this activation fee. Way too much work. ATT's CS S_U_C_K_S!
My wife took over making the calls yesterday and today. She's burnt out now too. The upshot is we did get the mobley and have been using it. Working great.
Do you have the paperwork from the activation? Does it show fee waived?
Go back to dealer and have them straighten it out or go online to the ATT website and do a chat. They usually will waive.
