Forum Discussion
OldGreaser
Sep 15, 2014Explorer
I've had good success with TST. There might be better systems because this is the only one I've used, but let me share what happened. I had a 507 system stolen, so I bought a replacement system from PPL Motorhomes for a good price. The new system is slightly different in that I can change the sensor batteries myself when needed. I got the new system up and running but it was 'flakey'. I called the service line at TST and they did the following:
1- made correct diagnosis (my old repeater was not compatible).
2- shipped me a new repeater for a good price.
3- sent me a replacement unit and a replacement sensor in case the repeater was not the problem. 'Gentlemen's agreement' is for me to either send back defective parts and consider it warranty or send back the good parts if I found I did not need them. They did this because I was headed out for a pretty major trip and wanted to be sure the system was working for me.
I didn't provide any proof of purchase or anything. It turns out the new repeater solved all problems and I will be getting home this week, at which time I will send back the new unused parts.
I remain impressed with TST service.
OG....
1- made correct diagnosis (my old repeater was not compatible).
2- shipped me a new repeater for a good price.
3- sent me a replacement unit and a replacement sensor in case the repeater was not the problem. 'Gentlemen's agreement' is for me to either send back defective parts and consider it warranty or send back the good parts if I found I did not need them. They did this because I was headed out for a pretty major trip and wanted to be sure the system was working for me.
I didn't provide any proof of purchase or anything. It turns out the new repeater solved all problems and I will be getting home this week, at which time I will send back the new unused parts.
I remain impressed with TST service.
OG....
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