Buying from Camping World is awful
I purchased a shower surround from Campingworld's web-site last Saturday. By Tuesday I had heard nothing from CW - not even a tracking number. Nothing. So I ordered the same item off of Amazon and i...
Forum Discussion
I appreciate that CW has responded to this post, but honestly this really illustrates how fundamentally flawed CW's online store is. Yes, it's good that you are trying to help a customer but I already tried the antiquated channel you've provided for this, an 800 number. If complaining on a forum is how customers are supposed to gain the attention of CW sales then this should be stated on your website.
But really, my point is that vendors that I've dealt with like Amazon and PPL, RVParts Country, and eBay, to name a few, all have vastly better mechanisms for dealing with customer service: purchasing, communication and returns.
Regardless of how this is resolved, this is my first and last online purchase from CW.
I love the RV community and I really am grateful that there are companies like CW helping us stay on the road. I have to say, judging from this experience, literally every other company is doing a better job than CW and at some point this will catch up with CW and we, the community, might lose a valuable asset.
Again, I appreciate your attention to this matter.
But really, my point is that vendors that I've dealt with like Amazon and PPL, RVParts Country, and eBay, to name a few, all have vastly better mechanisms for dealing with customer service: purchasing, communication and returns.
Regardless of how this is resolved, this is my first and last online purchase from CW.
I love the RV community and I really am grateful that there are companies like CW helping us stay on the road. I have to say, judging from this experience, literally every other company is doing a better job than CW and at some point this will catch up with CW and we, the community, might lose a valuable asset.
Again, I appreciate your attention to this matter.
