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deprived's avatar
deprived
Explorer
Feb 11, 2016

Buying from Camping World is awful

I purchased a shower surround from Campingworld's web-site last Saturday. By Tuesday I had heard nothing from CW - not even a tracking number. Nothing. So I ordered the same item off of Amazon and it's going to be here this Saturday. Boom. That's how you do business, kids.

Then I called Campingworld's customer service to cancel the order. Here's the thing: my order hasn't even shipped yet. It's still in a warehouse somewhere but they won't let me cancel my order.

To sum up : Nearly a week later my item is still sitting there, unshipped, and I want to cancel the order but they're going to send it to me anyway. If it was in-transit, I could understand.

You guys are the worst.
  • Hello deprived,

    I just want to inform we have reached out to the Vendor, and were able to cancel the order for you. Once this process is complete, you will be refunded. Again, I sincerely apologize about the issue you had and I hope we wee able to assist you in resolving. Please have a wonderful day.

    Thank You,
    Glenn, Rapid Response
  • I also had an awful experience buying from Campingworld. Ordered an Elements Motorhome cover on 10/23/15. The order said 5-7 day ground shipping. About a month later I called and they said any day. A few weeks later I called, same story. I called again and was told that Campingworld had called me and sent me a $50 gift certificat (pure fiction - nothing from campingworld). I posted to the campingworld web site, no response. Sent emails, no response. The cover did show up on 12/28/15 so I got to put it on in freezing rain. I will look elsewhere for future purchases.
  • Good Evening Novibill, I am sorry for your experience. If you would like, could you send us a private message with your contact information and we will escalate this to our executive desk for investigation and follow up.

    Thank you...Rudy, Camping World Response Team
  • I don't buy a lot of things online because I'm a touchy feely kind of a guy. A friend told me to try Amazon one day and if I do buy online it is through Amazon, my orders are at my door step within days and their prices are fair.
  • Sometimes their in-store purchases are not any better. We received an invitation to a sale at the Edmond, Oklahoma store, a few months ago, and was anxious to go pick up on some items we wanted for this camping season. I found a single reading lamp in a box, but wanted 2. I was politely told that i could not buy the display lamp, but they could order one for me from another store. I should be there by the end of the next week. Okay, says I. Two weeks pass and I call them and was given some lame excuse why they haven't gotten it or called me to let me know of the status.
    I still have not heard from them, nor have I gotten any lamps yet. I will be making my lamp purchase from another source. Not sure IF or WHEN I will go back to CW.
    Michael
  • Hello cut up, thank you for your time and post. I apologize for the experience you have had a the Oklahoma Camping World. I will be glad to look into this issue for you. Please send me a private message with your contact information.

    Thank you,
    Ella
  • This is good post

    deprived wrote:
    I purchased a shower surround from Campingworld's web-site last Saturday. By Tuesday I had heard nothing from CW - not even a tracking number. Nothing. So I ordered the same item off of Amazon and it's going to be here this Saturday. Boom. That's how you do business, kids.

    Then I called Campingworld's customer service to cancel the order. Here's the thing: my order hasn't even shipped yet. It's still in a warehouse somewhere but they won't let me cancel my order.

    To sum up : Nearly a week later my item is still sitting there, unshipped, and I want to cancel the order but they're going to send it to me anyway. If it was in-transit, I could understand.

    You guys are the worst.

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