Called to Buy a New Refrigerator
I need to replace my Dometic Refrigerator. After adding up the price for new components with shipping I concluded that for another $200.00 I could have a new one with warranty. Decided that with a...
Forum Discussion
Just to keep everyone up to date. I did receive a call from a gentlemen with CW at approx. 1730 hrs Tues. evening after my post here. I explained to him that with the no return calls earlier that I had elected to purchase from one of their competitors down the street. He state that he "understood" and apologized for the lack of response quicker.
Additionally, checking this thread early this a.m. I saw the post from CW asking for my private contact info. I sent this via the system here and have a reply thanking for information and someone would call soon. That reply was at 0810 hr. We shall see if I get an additional call. In a honesty, I do not expect it since the gentleman two days ago did a follow up call and I told him then and have posted here also that I elected to purchase elsewhere.
No sour grapes here and maybe from the initial signs CW is starting to pay attention to some of the customer service related items. I feel that most businesses today need to highlight this with and train their employees on the importance of customer service and feed back to the customer.
I contract myself out to large companies as a QA Oversight/QA Inspector on large capital projects and have audited and inspected many vendor/fabricator facilities and their employee attitude towards quality and craftsmanship is key. A bad one shows up across the board and it shows in my inspection findings through the rejections of items, equipment, and quality programs.
Those that train their personnel on the quality program, processes, and the desire to put out a quality product really shows and in turn I know that successive orders for equipment/products follow through. The companies that have and currently contract for my services expect a certain minimum for their money. This is just as important to them on a multi-billion dollar project as it is for us individuals spending a few hundred to several thousand dollars.
Additionally, checking this thread early this a.m. I saw the post from CW asking for my private contact info. I sent this via the system here and have a reply thanking for information and someone would call soon. That reply was at 0810 hr. We shall see if I get an additional call. In a honesty, I do not expect it since the gentleman two days ago did a follow up call and I told him then and have posted here also that I elected to purchase elsewhere.
No sour grapes here and maybe from the initial signs CW is starting to pay attention to some of the customer service related items. I feel that most businesses today need to highlight this with and train their employees on the importance of customer service and feed back to the customer.
I contract myself out to large companies as a QA Oversight/QA Inspector on large capital projects and have audited and inspected many vendor/fabricator facilities and their employee attitude towards quality and craftsmanship is key. A bad one shows up across the board and it shows in my inspection findings through the rejections of items, equipment, and quality programs.
Those that train their personnel on the quality program, processes, and the desire to put out a quality product really shows and in turn I know that successive orders for equipment/products follow through. The companies that have and currently contract for my services expect a certain minimum for their money. This is just as important to them on a multi-billion dollar project as it is for us individuals spending a few hundred to several thousand dollars.
