Camping World Policies

TinyoneRV wrote:
We do a lot of business with Kohls department store a company that issues a lot of discount coupons. Whenever we've returned an item where a coupon was used for the purchase several items, their computer system calculates a prorated value of the returned item and returns that in cash or credit.

In reality the OP did not pay $34.99 for the product and should not receive that amount in return; however, he should receive the amount actually paid out of pocket for the item or store credit for the $34.99.

I want to second the OP's comments about customer service. Something I tried to remember when I was in business is it costs a lot to get a new customer but only a little to keep a current one happy.

I would disagree. The coupon or gift certificate has the value used to entice purchase. First was the purchase of a membership. "If you buy this membership, we will include a $34.99 certificate for CW." That is value. CW uses offers/bundles certificates through RV and membership purchases to enhance their business. That is value. The receiver of the value expects that value. To renig on the value is lying or theft. I understand not giving a cash refund, but not giving the value in store credit, is not honoring their offer of a $34.99 value.

Returning faulty merchandise is normal. I do not understand CW not accepting faulty equipment purchased, though it is their policy. Directing them to the manufacturer, will further drive the customer away with the added hassles. I can go to other stores that will accept return of faulty equipment.

This is business. If this is the customer service policy, then the store can deal with repercussions of their policy. How CW resolves these issues and informs the public will also entice or shed future customers.