Forum Discussion

outermostsoul's avatar
Jun 01, 2017

Can't be bothered....

Horrible rude experience today at my local Camper World....how common is this? ps I bought my Good Sam membership at this store on 5/5/2017- received nothing.. no email no card, no written explanation why my credit app was denied ( which greatly surprised me, and is the law) and I was assured I would get that in a couple days, and no proof I was a member at all except for my temporary card from the store. When the cashier used my member number to pull up my info there was no information at all except a wrong post office box. ( could that be why I was denied credit?) I came to return a item worth 19 bucks that my cheap guy I hired off the internet couldn't install because of a mistake he had already made with my trailer,and more importantly to order a Fantastic Fan or Air Conditioner-and of course get professional installation to avoid the problem I just had. they just refused to make the return- she reluctantly corrected my post office box but added no other information and I live 50 miles away in another town. The correct town might have been helpful to add to my profile. The single cashier spent a long time off the sales floor talking with an unseen manager who never came out to see the dusty but not damaged item while a line of customers waited. What a waste of a rare day off. She was very friendly to the two customers before me which were 15 to 25 years older than I am. I even tried to get help from the very nicely dressed lady at the front desk thing when you first walk in. She just gave me a "sucks to be you" look and turned away.
  • Good Evening Outermostsoul,

    I am so sorry to hear about your experience at one of our Camping World locations. Can you please send us a private message with your contact information, the store location this happened at and we will escalate this to the executive office for investigation and follow up with you.

    Thank you...Rudy
  • Yeah, that's really hard to decipher. A little punctuation would help greatly.
  • People are known to make mistakes but that doesn't mean one should immediately jump down someone's throat for trying to rectify a mistake. I'm not one to defend CW, but based on your original post, not sure I'd want to deal with you either.
  • weathershak wrote:
    I would not have bothered driving 50 miles to return a $19.00 item.


    I think he was more interested in purchasing a new Fantastic Fan or AC unit. Lots more $$ there than a $19 refund.

    In any case, while the OP's post was a little difficult to read, I understood perfectly what he was trying to get across and had a valid reason to rant a little. Keep in mind, this sub-forum is made exactly for what he used it for.

    Hopefully, Rudy will make good on this problem and fix the situation to the OPs satisfaction.

    Ron
  • A good Sam membership has no credit app. You pay the fee and your a member. Your other mistake was going to CW to buy big ticket items and expecting anything good from the service department.
  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team