hawkeye-08 wrote:
My experience with Wilson/WeBoost is interesting.
Ditto.
I emailed them about sending my unit back for repair.
This was their response:
"Thank you for reaching out to us, unfortunately we don't offer any repairs on the booster however if you take it to a local computer repair shop sometimes they can look at the board and see if there are fuses or something internal that has gone bad."That was by far the most lame email I have ever received about a product.
"take it to a local computer repair shop sometimes they can look at the board and see if there are fuses or something internal that has gone bad"
Not sure how they think a "computer repair shop" would have a clue how to troubleshoot something of this nature, especially without circuit diagrams.... and even if they had them, they wouldn't have a clue.
I received an automated email a few days later asking me to "rate their support"
My response back to them was this:
" Support was pretty lame in my opinion. A "computer repair shop" doesn't have schematics / diagrams, nor troubleshooting equipment to see if "fuse or something else internal has gone bad"
This is the poorest excuse for customer support I have ever encountered for a high cost product.
You are basically giving me the brush off."They sent this as a response:
"I am very sorry that the shop you went to didn't have the right tools. In some cases they can fix the booster. At this point the only thing we can do is replace the booster if you bought the booster less than two years ago and had the proof of purchase."I'm not sure where they concluded in my previous emails that I went to a "computer shop"
Anyway, their tech support / product support is laughable at best.
