My wife and I have similar HP laptop computers. At home, both computers connect with our wifi. When we're on the road, if there is wifi, I can connect instantly. My wife cannot connect at all. Out of ...
The way I read your post, is she can get some connections but not all of them as you can. If that's the case, try my method above. If she's not getting ANY connection then her wifi is most likely turned off or frozen. If that's the case, see below.
Before you send the computer back, try this:
Go HERE. Download the file to a flash drive. Install it on her computer and run the .exe program.
That should allow her to turn on the wifi....Dennis
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