Forum Discussion

cire's avatar
cire
Explorer
Jun 02, 2015

convert 3g to 4g mifi without losing unlimited Verizon data?

I have had Verizon 3g (USB760) for years. We're heavy users (10G/mo.) Previously I've been told I can't convert to 4G without giving up my unlimited data.

Today I talked to a Verizon tech support and they said "...I can convert from 3G to 4G mifi if I purchase my own mifi device and I can keep my unlimited data."

Is this true? I'll leave the dark ages tomorrow if it is. I expect this has been covered previously but my searches have not turned up anything.
  • Yes, you should not lose your unlimited data plan if you purchase devices outright at full retail. You should be able to purchase your device and then activate it on your plan as noted in a prior post. When you talk to anyone with Verizon, be very clear that you do not want your plan touched!! If you go to a Verizon store, have them print out your receipts, etc. before you leave the store - and read the long receipt to verify everything - instead of just signing their tablet screens and letting them send you an electronic receipt later.

    We have found the phone reps to be very helpful and consumer oriented, and found the store reps to be more sales oriented.

    Also, after any transaction, addition, etc., verify immediately online via your "My Verizon" that your data plan has not changed. And check frequently to make sure nothing gets changed.

    One issue we found with 3G/4G is that our "old" iPad2 does not work on 4G. If all your devices are 4G compatible, you won't have a problem, obviously. But if you have a 3G only device, you'll want to make sure you can specify 3G when you need it. Also, have you considered using your phone as a hotspot rather than (or in addition to) the mifi? On the iphone6, you have 4G and also are able to restrict the wifi signal to 3G if needed.

    I may be stating the obvious, but data intensive apps, entertainment options, and websites will only get more data intensive in the future; hold onto and protect your unlimited data plan like a dear, dear friend.
  • We downgraded out plan for the winter (at the reps recommendation and not the unlimited plan). We confirmed multiple times that it would be no problem returning to our original plan.


    Never ever change your plan..unless you are sure you want that permanently, there is no such thing as changing and then going back
    on occasion..under 30 days, aka 15 day grace period, you can revert
    but after the grace period it takes a miracle of cajoling to revert back to your previous plan
  • MrWizard wrote:
    I have never had trouble, with a corporate Verizon store, or with customer service
    Added value retailers are a different league
    I bought my last new phone Samsung Nexus, out right, so I could keep my unlimited data plan.

    You buy the new device ..Then you have it activated on your current plan
    You do Not do an upgrade, you do Not buy at a discounted price, you do not even have to sign Any contract papers


    Mr. Wizard is right on:

    I've had unlimited forever, and I do 10g/week. I've never had an issue. You have to buy your mifi or phone outside the subsidy program. You can even update your equipment on line and never go into a store....Dennis
  • In writing only!!!!!

    We downgraded out plan for the winter (at the reps recommendation and not the unlimited plan). We confirmed multiple times that it would be no problem returning to our original plan.

    In the spring when we called up to reinstate our original plan, they said yes they have the note the rep added from when we originally changed the plan in thier records but it didn't matter because thier rep was wrong. After 2 months, we finally sorted it when they came out with a new plan that was equivilent and they applied it retroactively.

    It's insane how they operate.
  • Some of the newer MIfi's Verizon has don't get 3G which sometimes is necessary depending on where you are. Be careful what you buy.

    We used our 4510 (does 3G and 4G) about three years, then stopped it last winter. We are now using it on the Monthly no contract plan they offer. Cost is 90 bucks a month for 10 Gig, but we will only be paying that for four months a year.
  • I have never had trouble, with a corporate Verizon store, or with customer service
    Added value retailers are a different league
    I bought my last new phone Samsung Nexus, out right, so I could keep my unlimited data plan.

    You buy the new device ..Then you have it activated on your current plan
    You do Not do an upgrade, you do Not buy at a discounted price, you do not even have to sign Any contract papers
  • Generally, you don't trigger a new contract or plan if you don't get a subsidized price on new equipment. You can even upgrade the plan sometimes without losing anything. Go to the closest Verizon store - make sure it's a real Verizon store and not one of their "authorized dealers" - and see what they'll offer. In most cases, they'll try hard to keep you happy. And if you don't get good vibes from the rep who talks to you, walk out and try another store or another day. Just go in with a positive attitude. I've found the Verizon company store reps to be very forthright and have never been misled.

    I actually went into a store last winter after my phone died and asked to buy a new one. The rep who talked with us fiddled with the battery and got the old phone working again, and even though he couldn't explain why the phone worked again, wouldn't let me buy a new one. Said I should wait and see if it died again. So far it hasn't. He actually talked ME out of the sale.

    al
  • Community Alumni's avatar
    Community Alumni
    I also have a grandfathered unlimited data plan and I believe you can keep the old plan if you purchase the equipment at full price.

    As others have said, don't trust what is verbally said to you by customer reps. Go into a Verizon store and confirm what was told to you by phone. It won't hurt if you also record the conversation with the store clerk in case Verizon does not honor what was said to you at a later time. Good luck
  • dvitale300 wrote:
    I studied Latin for four years in high school. If I remember correctly, the rough translation of the Latin word "Verizon Representative" is "Liar" (similar to the translation for the word meteorologist which is "damned liar".

    I would not do anything with these people unless I have it in writing, with a fingerprint and side DNA sample for verification ;o). Verizon will do anything to cancel a person's 'unlimited' status.


    X2. I'd read the contract thoroughly and completely before signing.
  • I studied Latin for four years in high school. If I remember correctly, the rough translation of the Latin word "Verizon Representative" is "Liar" (similar to the translation for the word meteorologist which is "damned liar".

    I would not do anything with these people unless I have it in writing, with a fingerprint and side DNA sample for verification ;o). Verizon will do anything to cancel a person's 'unlimited' status.