Had basically the same problem when we tried to change our service location from Oregon to Yuma AZ. Directv has got to have the worst customer service in the world. They will tell you anything and promise to call back when the problem is solved. Of course they never do.I talked to 16 different Directv reps before they finally sent someone out to change out our receiver and dish antenna. Everything is working fine now but I can no longer receive Directv in the motorhome. Will most likely cancel when we get back on the road this summer.