Ed_Gee wrote:
I wonder if those people who seem so willing to forgive these billing "mistakes" that cause them great hassle would be as forgiving if it were their surgeon who made the honest mistake . . . . .
If it happened right after I cancelled and when I called they corrected it right away, then yes, I am willing to forgive them. Sometimes it really IS just a mistake. And no one is going to die because they messed up with my bill once.
If it happened a second month, then there is something wrong - whether it's intentional on their part or a crummy computer system, it is no longer just a simple mistake. In this case, I don't forgive them.
Comparing a billing mistake to a surgery mistake is rather extreme.
