I have both E and W feeds. Long time customer and never complain about service because I also get local stations when at my winter location. If it ain't broke don't complain. Sorry that you don't get both feeds. It anymore is the luck of the draw. I changed over to Genie service and nothing changed as far as E - W. I love I can record 5 channels and have a second TV in the RV door outside and can control recordings from both remotes.
When I changed to Genie called them up and said since I am a long time subscriber how can I get it. They said no problem. They came out to my winter house and gave me an extra LNB and power supply for my portable dish that I can use in the RV